Frequently Asked Questions

After you’ve completed your registration on werk.nl and after you’ve contacted your municipality, you will be referred to us at Fijnder and we will put you in touch with one of our contact persons. You will discuss your next steps with them. 

Your application will be processed within 8 weeks. But if you have any questions in the meantime, you can call your income consultant. 

Benefits are paid on or around the 4th of each month. An overview of all payment dates can be found on the page Payment dates and amounts.

Yes, you can. You can check this on the page 'My Income'. Or you can contact Fijnder by phone.

Benefits may not have been paid because you did not submit the income form or did not return it on time. Did you hand in your income form on time, but still did not receive any benefits? Please contact your client manager. 

Do you receive social assistance benefit? If so, you can read more information about your rights and obligations on the page rechten en plichten bij een uitkering. Do you have a complaint, or do you disagree with a decision made by Fijnder? If so, look at the page klacht or bezwaar en hoger beroep.

You can always report changes via 'My Income' or by filling out the mutations form on the website. 

You can find 'My Income' on our website

Yes, always report any changes in your personal situation to Fijnder. You can do this via 'My Income' or by filling out the mutations form on the website. 

All forms can be found on the page called 'Forms'.

An application will be processed within 8 weeks. But if you have any questions about this, you can call your income consultant. 

You can see this under 'Mijn vouchers' in the webshop. Can't quite figure it out? Contact your income consultant. 

The income consultant is there for all your questions about benefits, allowances, and special assistance. The client manager is there to stimulate, motivate, guide and coach you towards participation and work. For all your questions about work, reintegration and costs that come with that, you can contact your client manager. 

You can find information about the Client Council on the page 'Cliëntenraad' or on the website: www.clientenraad.fijnder.nl. 

On the page 'Contact met de Cliëntenraad' you can find the contact information of the Client Council.