Frequently Asked Questions
Applying for benefits
After you’ve completed your registration on werk.nl and after you’ve contacted your municipality, you will be referred to us at Fijnder and we will put you in touch with one of our contact persons. You will discuss your next steps with them.
Your application will be processed within 8 weeks. But if you have any questions in the meantime, you can call your income consultant.
Pay dates and amounts
Benefits are paid on or around the 4th of each month. An overview of all payment dates can be found on the page Payment dates and amounts.
Yes, you can. You can check this on the page 'My Income'. Or you can contact Fijnder by phone.
Benefits may not have been paid because you did not submit the income form or did not return it on time. Did you hand in your income form on time, but still did not receive any benefits? Please contact your client manager.
Rights and obligations
You can always report changes via 'My Income' or by filling out the mutations form on the website.
You can find 'My Income' on our website
Yes, always report any changes in your personal situation to Fijnder. You can do this via 'My Income' or by filling out the mutations form on the website.
All forms can be found on the page called 'Forms'.
Special assistance benefit
An application will be processed within 8 weeks. But if you have any questions about this, you can call your income consultant.
About the ‘Meedoen’ App
You can see this under 'Mijn vouchers' in the webshop. Can't quite figure it out? Contact your income consultant.
Who to contact
The income consultant is there for all your questions about benefits, allowances, and special assistance. The client manager is there to stimulate, motivate, guide and coach you towards participation and work. For all your questions about work, reintegration and costs that come with that, you can contact your client manager.