If this happens, you can file a complaint with us. Below we’ll explain how you can do this.
Filing a complaint
Are you not happy with the way you’ve been treated by one of Fijnder’s employees? You can report this to us by filling in the complaints form. You can do this digitally (on the website) or by post. Or you can deliver it to us in person.
I’d like to complain digitally
Click here to go to the digital complaints form.
I’d like to send my complaint by post
Click here to download and print the form. Once you’ve completed the form, you may send it to:
7140 AC Groenlo
I’d like to hand in the form in person
Click here to download and print the form. Once you’ve completed the form, you can hand it in at Fijnder at this address:
7141 JL Groenlo
What happens after you’ve filed your complaint?
Once we receive your complaint, we’ll get to work immediately. A Fijnder team manager will contact you within 5 working days to talk to you. And together we’ll find a solution. After that, if you’re still not happy with the way your complaint has been handled, you can report this to the National Ombudsman.