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Complaint

Have we forgotten to call you back? Or have you been waiting a long time for us to answer your question? Sometimes, unfortunately, things go wrong.

If this happens, you can file a complaint with us. Below we’ll explain how you can do this.

Filing a complaint

Are you not happy with the way you’ve been treated by one of Fijnder’s employees? You can report this to us by filling in the complaints form. You can do this digitally (on the website) or by post. Or you can deliver it to us in person. 

I’d like to complain digitally

Click here to go to the digital complaints form. 

I’d like to send my complaint by post

Click here to download and print the form. Once you’ve completed the form, you may send it to:

Fijnder
Postbus 109
7140 AC Groenlo

I’d like to hand in the form in person

Click here to download and print the form. Once you’ve completed the form, you can hand it in at Fijnder at this address:

Batterij 12
7141 JL Groenlo

What happens after you’ve filed your complaint?

Once we receive your complaint, we’ll get to work immediately. A Fijnder team manager will contact you within 5 working days to talk to you. And together we’ll find a  solution. After that, if you’re still not happy with the way your complaint has been handled, you can report this to the National Ombudsman.