FAQ

To find out whether you are entitled to social assistance benefits, please contact the municipality where you live.

Op www.werk.nl You can apply for social assistance benefits or IOAW benefits. After completing the form, you'll receive a phone number to call. During the call, you'll hear how your application will proceed. Note: If you don't see a phone number on werk.nl, please contact your municipality directly. Without phone contact, your application will not be processed.

If you have registered on work.nl and you have contacted the municipality where you live, you will be redirected to FijnderWith us, you'll be assigned an income consultant as your first point of contact. You'll discuss the next steps with them.

Applications are processed within eight weeks. For updates, please call your income consultant.

The benefit will be paid on or around the 4^e of the month. An overview of all payment dates can be found on the page Payment dates and benefit amounts.

Yes, that's possible. You can see this in 'My Income'. You can also contact us by phone. Fijnder.

Benefits cannot be paid if you haven't submitted your income statement or haven't submitted it on time. If you did submit your income statement on time and haven't received any benefits, please contact your income consultant.

Holiday pay is always transferred at the end of June or when benefits stop.

We always keep you informed through our news items.

If you have not received the income form, you can contact us by phone Fijnder.

You can find a benefit specification in 'My Income' and download it from there.

You'll always receive your annual statement in February. You'll receive it by mail. You can also view your annual statement by logging in to 'My Income'. 

Do you receive social assistance benefits? Then you can read on the page rights and obligations with regard to benefits more information about your rights and obligations. Do you have a complaint or do you disagree with a decision? Fijnder? Then look at the page complaint  of objection and appeal.

You can always submit changes via 'My Income' or via the change form on the website.

You can find "My Income" on our website. The login button is in the top right corner.

Yes, you must report any changes in your personal situation to FijnderYou can do this via 'My Income' or via the change form on the website.

Are you already receiving benefits? Then you can view and update your benefit information via 'My Income'. You'll also see an overview of your monthly benefits, the accrual and payment of holiday allowance, and your annual statements and benefit specifications.

You can also report changes via 'My Income', for example about your work, a move or contact details such as telephone number or email address.

All forms can be found on the 'Forms' page.

You can inquire about this with your income consultant. If you don't have a contact person yet, you can contact them via the general telephone number of Fijnder You'll then be connected to the appropriate department. It's wise to inquire before incurring any costs.

You can apply for special assistance using the "Special Assistance" application form on our website. This can be found on the page Forms

Applications are processed within eight weeks. For updates, please call your income consultant.

You can apply for the participation scheme for children via the 'Special Assistance Application Form' on our website.

If you cannot see your budget, please contact your income consultant.

You can see this under "My vouchers" in the webshop. Still having trouble? Please contact your income consultant.

If a payment has not been successful, please contact your income consultant.

You can see which organizations are affiliated under the "Offers" button in the webshop. Still having trouble? Contact your income consultant.

The income consultant is available to answer all your questions about benefits and special assistance. The consultant for work, prospects, participation, youth, or status holders is there to encourage, motivate, guide, and mediate your participation and employment. You can also contact them with all your questions about work, reintegration, and the associated costs.

Your contact person will be listed in the correspondence you receive from us. Is there anything unclear? Please contact us. We're happy to help!

Information about the Client Council can be found on the page 'Client council' or via www.clientenraad.fijnder.nl. 

On the page 'Contact with the Client Council' you can read how to contact the Client Council. You can do this by email, post, or by completing a digital contact form.